This qualification is aimed at build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of System Support at Higher Education Levels. The qualification allows the credits achieved in the National Certificate in Information Technology (Level 2 & 3) to be used as foundation (i.e. learning assumed to be in place) for the requirements of this qualification.

This qualification is run over 12 months

TRAINING CENTER/ ONLINE LEARNING OR DISTANCE LEARNING 

Technical Support is intended for delegates already employed wishing to formalise their skills or anyone wishing to qualify as an entry-level Technical Support professional with required fundamental knowledge of the Information Technology field

You will require:

• Competent in Communication (English & 1 Other South African Language) at NQF Level 4
• Mathematical Literacy at NQF Level 4

On completion of this qualification, the delegate should be able to:

• Communicate effectively with fellow IT Staff and users of information systems.
• Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
• Demonstrate an understanding of Computer Technology Principles.
• Select and use materials and equipment safely for technological purposes.
• Work effectively as a team member within a support team.
• Carry out, under supervision, small sized tasks to demonstrate knowledge of techniques and skills needed in one or more of the following areas of
  majoring/specialisation:
  • Hardware Infrastructure Support for Personal Computers & Office Products
  • Data Communication and Network Support
  • Specialise in either PC Support (Learning Pathway 1) or Network Support (Learning Pathway 2)